CombatCritic Reviews

CombatCritic Reviews
The Restaurants of Lawrence, Kansas

Monday, September 8, 2014

Fool Me Once, Shame On You ... Fool Me Twice, Shame On Me

941 Massachusetts Street
Lawrence, KS 

(785) 842-8300
In my initial review of Genovese, I gave them a lackluster 5 Out Of 10 Bombs … BOMBS ARE GOOD … but looking back, I may have been too generous.

We had bought a Genovese Groupon for $58 which included two appetizers and four entrees because we had planned to go with some friends, but our dinner plans fell through and after our first paltry experience, we were in no hurry to return. With the Groupon promotion lapsed, the “face value” of the Groupon “will still be honored” (according to Groupon’s website and disclaimer) and not wanting to waste $58, we decided to use it when my sons came to town for a visit from Colorado.

Because I was using the “cash value” of the Groupon, not the promotion, I decided to utilize the “buy one entrée and two drinks, get one entrée for half off” offer advertised recently in the Lawrence Journal World (LJW). However, when it came time to pay the bill, the server told us that the manager would not honor the LJW offer. I asked to speak with him, explaining that the “cash value” of the Groupon was no longer a promotion, but if he wanted to honor it (even though it had expired) and give us the two appetizers and four entrees in exchange, that would be great! Otherwise, we were using no other “promotion” and I asked him to please honor the LJW coupon. He refused, not quite able to grasp the complexity of the situation or the meaning of “customer service”.

Our meal, being bland, overpriced, with too much sauce on the pasta, was unremarkable and because it was overshadowed by the manager’s poor attitude, I will not waste too much time here explaining it. Leave it to say that the bruschetta ($6.50 - pronounced “brew-sket-ah”, not “brew-shet-a”) was three small pieces of white bread from the supermarket with a little cheese melted on top (bruschetta in never served with cheese), a little olive oil, and topped by three small grape tomatoes cut in halves. The Caprese salad (insalata), a favorite of mine, at $9.50 was equally as disappointing, being sprinkled with balsamic vinegar, another culinary faux pas, a few small slices of yellow tomato, thin pieces of mozzarella cheese, and a couple grape tomato halves in the middle.

Being a former baseball player, it normally takes three strikes to be “out”, but in the case of Genovese, two strikes shall suffice …

“Fool me once, shame on you. Fool me twice, shame on me.”

Genovese will not be getting another chance in my book and …

CombatCritic Now Gives Genovese a Paltry 2 Bombs Out of 10 … More Bombs Are Better!

 Genovese on Urbanspoon

Key Words: Genovese, Italian, restaurant, Massachusetts, street, Lawrence, Kansas, 66044, Groupon, pasta, pizza, TripAdvisor, antipasti, Yelp, sausage, wine, UrbanSpoon, CombatCritic, TravelValue, travel, value

Papa KENO'S Is A GAMBLE When It Comes To Timely Delivery And Customer Service

My son ordered over the phone because we could find no way to order online as advertised on their Yelp page but the employee told him "we'll have it out when we have it out". We live just 3 blocks away, but after 45 minutes there was still no sign of our pizza. It finally arrived nearly an hour after we placed our order, so I guess the guy on the phone was right after all.

Poor customer service aside, the pizza, although not cheap at $18 for a one-topping 18 inch cheese pizza, was not bad. We had the salami pizza and two order of breadsticks and the tab came to a little over $31 before tip. Not cheap. As far as I could tell, they do not offer specials online so what you se is what you get.

Decent pizza, not so decent value, and poor customer service means ...

CombatCritic Gives Papa Keno's (Lawrence) Only 4 Bombs Out of 10 ... More Bombs Are Better!

Papa Kenos Pizzeria on Urbanspoon

Key Words: Papa Keno's, papa, keno's, keno, pizza, parlor, food, Italian, menu, review, Lawrence, Kansas, Massachusetts, street, downtown, delivery, CombatCritic, TravelValue, travel, value